Cancellation & Refund Policy
This policy explains how cancellations and refunds work for 42dots subscriptions, offered by Curiosity Road Technology Solutions Private Limited. It forms part of our Terms & Conditions.
1. Try before you pay
Every new player gets a 7-day free trial with full access to the daily quiz. No card or payment details are needed to start. We encourage you to use the trial to decide whether 42dots is right for you before you buy a plan.
2. Cancelling your subscription
- You can cancel at any time from Account → Subscription → Cancel, or by emailing ramesh@rapidquizleague.com from your registered email address or messaging us on WhatsApp from your registered number.
- Cancellation stops all future renewals and cancels any recurring payment mandate. No further charges will be made.
- You keep full access until the end of the billing period you have already paid for. Your streaks, badges and history remain in your account if you return.
- We will confirm your cancellation by email or WhatsApp.
3. Refunds
Because 42dots is a digital service that starts immediately, and you can try it free for 7 days first, payments for a billing period that has started are generally non-refundable, and we do not give partial refunds for unused days when you cancel mid-period.
We will give a full refund in these cases:
- Duplicate payment: you were charged more than once for the same plan or period.
- Charge after cancellation: you were charged for a renewal after you had cancelled.
- Failed activation: your payment went through but your subscription was not activated, and we could not fix it within 48 hours of you contacting us.
- Unauthorised payment: a payment was made on your account without your permission and you tell us promptly.
- Unused renewal: your plan auto-renewed, you request a refund within 7 days of the renewal date, and you have not played any quiz since that renewal.
- Service discontinued: if we permanently stop offering 42dots, we will refund the unused portion of your plan on a pro-rata basis.
Refunds are not available for accounts suspended or closed for breaking our Terms (for example, cheating on leaderboards or creating multiple accounts).
4. How to request a refund
Email ramesh@rapidquizleague.com with your registered email or phone number, the payment date and amount, and the Razorpay payment ID (shown on your payment receipt). We will respond within 2 business days.
5. Refund timelines
- Approved refunds are initiated within 3 business days of approval.
- The refund is credited to the original payment method (card, UPI, net banking or wallet) within 5–7 business days of being initiated, depending on your bank or payment provider.
- We cannot refund to a different account or payment method.
6. Failed or pending payments
If money was deducted from your account but the payment shows as failed, it is usually reversed automatically by your bank or by Razorpay within 5–7 business days. If it is not, contact us with the transaction details and we will help.
7. Contact
Curiosity Road Technology Solutions Private Limited
#73, 17th Main, 3rd Cross, Near Kendriya Sadan, Koramangala 2nd Block, Bengaluru, Karnataka 560034
Email: ramesh@rapidquizleague.com
Phone / WhatsApp: +91 73047 87225 (Monday to Friday, 10am–6pm IST)